Privacy Policy

Last updated: June 30, 2026

This Privacy Policy explains how Vornveil collects, uses, protects, and shares information when customers visit our website, create an account, place an order, contact support, or interact with our checkout and shipping services.

Information We Collect

Contact and account details, such as name, email address, phone number, billing address, shipping address, username, and password credentials.
Order details, such as products purchased, size or variation choices, cart activity, payment status, tax and shipping information, returns, refunds, and customer service history.
Technical information, such as IP address, browser type, device type, pages viewed, referral source, cookie identifiers, fraud prevention signals, and general site performance data.
Messages you send to us, including questions about products, shipping, returns, sizing, materials, or account support.

How We Use Information

To process orders, take payment, provide order confirmations, arrange delivery, handle customs or carrier contact, and complete returns or refunds.
To operate customer accounts, carts, checkout, fraud checks, site security, customer support, and website performance improvements.
To send service messages about orders, shipping, account activity, policy updates, security, or customer support requests.
To send marketing emails or SMS only when you have opted in or where permitted by law. You can unsubscribe from promotional messages at any time.

Cookies And Similar Tools

We use essential cookies for cart security, checkout, account login, fraud prevention, and site performance.
Analytics or marketing cookies may be used to understand store performance and improve product discovery. Browser settings may allow you to block or delete cookies, but checkout and account features may not work correctly without essential cookies.

Payments And Service Providers

Payment information is processed by payment providers and banks. Vornveil does not intentionally store full card numbers on our website.
We may share necessary information with service providers that help operate the store, including payment processors, shipping carriers, customs brokers, tax tools, hosting providers, security tools, email providers, analytics providers, and customer support tools.
These providers are expected to use information only as needed to provide their services, comply with law, prevent fraud, or protect their systems.

International Orders

If you order from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Your information may also be shared with carriers or customs authorities to deliver your package.

Data Retention

We keep order, account, tax, fraud prevention, and customer service records for as long as needed to operate the store, resolve disputes, comply with legal obligations, and protect the business and customers.

Your Choices And Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or request a copy of certain personal information.
You may opt out of promotional communications by using the unsubscribe link in marketing emails or by contacting us.
To request privacy support, contact us at support@vornveil.com. We may need to verify your identity before completing certain requests.

Security

We use reasonable technical and organizational measures designed to protect customer information, including secure checkout pages, limited access controls, and fraud prevention tools. No website or transmission method can be guaranteed to be completely secure.

Children

Our store is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date shown above.